Privacy Policy

Who We Are

RoadReady Auto Glass is a mobile auto glass company serving San Jose and Santa Clara County, California. We can be contacted on (408) 256-1557 or at info@roadreadyautoglass.com.

Information You Provide Through Our Quote Form

When you request a quotation we collect your first and last name, telephone number, email address, ZIP code, preferred contact method, and details of your vehicle, including year, make, model, vehicle type, the glass required, and the VIN or license plate. A free-text field is also provided for additional details.

This information is collected for a single purpose: auto glass is vehicle-specific, and the correct part cannot be identified, nor an accurate price provided, without it. We use it to verify the correct glass, quote the work, and schedule service. We do not sell or rent it, and we do not give your name, telephone number, email address, vehicle details, or photographs to advertising providers. Advertising measurement services such as Google Ads and OpenAI may receive limited technical information about your visit and about the fact that a form was submitted, as described under Analytics and Advertising Services below.

Photographs You Upload

Our quote form allows you to upload a photograph of the damage. Photographs are used to assess whether damage qualifies for repair, to establish the position and extent of the damage, and to confirm the correct glass. They are stored with your inquiry and used only for those purposes.

Please do not upload photographs containing information you would prefer we did not hold. An image of the damaged glass is sufficient.

Attribution and Marketing Data

When you submit our form, we automatically record technical information describing how you reached the site. This may include Google click identifiers (including gclid, gbraid, and wbraid), Google Ads source and campaign identifiers, UTM campaign parameters (source, medium, campaign, term, and content), the search term where available, the landing page on which you arrived, the referring website, the page from which you submitted, your device type, your browser, and a timestamp.

This information indicates which advertising and which channels produce genuine inquiries. It is used to measure and improve marketing expenditure. It is business analytics data. It is not used to make automated decisions about you.

Cookies and Similar Technologies

We use cookies and browser storage to retain the attribution information described above for the duration of your visit, so that a click on an advertisement remains associated with your inquiry if you view several pages before submitting the form. Cookies may also be set by the analytics and advertising services described below.

You may block or delete cookies through your browser settings. The site will continue to function; we will simply not know how you found us.

Analytics and Advertising Services

We may use Google Analytics, Google Tag Manager, and Google Ads to understand how the site is used and how our advertising performs. These services may set their own cookies and receive information about your visit, including your IP address, in accordance with their own privacy policies.

We may also use the OpenAI Ads measurement pixel to measure whether our advertisements shown in ChatGPT lead to quote requests. When the pixel is active, OpenAI may receive information about your visit, such as the pages you view, your IP address, and browser and device information, and, when you submit our quote form, a random reference number for that submission. We do not send your name, telephone number, email address, vehicle details, or photographs to OpenAI through this pixel. OpenAI handles this information in accordance with its own privacy policy.

How We Use Your Information

• To identify the correct replacement glass for your vehicle
• To prepare and provide a quotation
• To contact you regarding your inquiry, by your preferred method
• To schedule and complete the work
• To retain a record of work carried out on your vehicle
• To measure which advertising and channels produce genuine inquiries
• To meet our legal, tax, and insurance obligations

Who We Share It With

We do not sell your personal information. We share it only where necessary to complete the work or operate the business: with glass suppliers, in order to confirm and order the correct part; with the service providers who host this website, store form submissions, and deliver our email; and with our insurer, accountant, or legal advisers where we are required to do so.

When active on this site, Google Ads conversion measurement and the OpenAI Ads measurement pixel receive information about your visit and, where applicable, the fact that you submitted a form, so that we can measure our advertising. We have not enabled Google signals, Google Ads enhanced conversions, or the use of our Google Analytics data for ads personalization. Under California law, the use of these advertising measurement services may nonetheless be considered “sharing” of personal information for cross-context behavioral advertising, even though we receive no payment for it. You may opt out as described under Your Rights.

How Long We Retain It

Inquiry and job records are retained for as long as required to service the work, honor any warranty applicable to an installation, and meet our tax and legal obligations. Inquiries that do not result in work are retained for a shorter period and then removed.

Your Rights

You may request details of the information we hold about you, request that it be corrected, or request that it be deleted. If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, the right to opt out of the sharing of personal information for cross-context behavioral advertising, and the right not to be discriminated against for exercising those rights. We do not sell personal information.

If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of sharing for that browser, and our site does not load the OpenAI Ads measurement pixel. Google Ads conversion measurement is not currently switched off automatically by a GPC signal; you can prevent it by blocking or deleting cookies as described above. To make any other opt-out request, use the contact details below.

To make any such request, please email info@roadreadyautoglass.com or telephone (408) 256-1557.

Security

This site is served over HTTPS and form submissions are transmitted over an encrypted connection. Access to inquiry records is restricted to those who require it in order to complete the work. No system is entirely secure; we do not, however, collect payment card details through this website.

Changes to This Policy

Where we change how we handle your information, this page will be updated and the date at the top amended. Any questions regarding this policy may be directed to the contact details above.

Related Policies

This Privacy Policy should be read alongside our Terms of Service, which governs your use of this website and our services.